Privacy Policy

This Privacy Policy explains how Snagpro Property Observer LLC, operating under the SnagPro UAE brand ("SnagPro", "we", "us" or "our"), collects, uses, stores and shares personal information in connection with:

• our website
• our booking platform
• customer accounts
• property-inspection services

Account and contact information

• name
• email
• mobile number
• account information

Booking and property information

• property type
• Emirate
• Community
• Building or Villa
• Unit Number
• inspection purpose
• requested appointment
• access information

Location information

Where map-based property-location selection is used, SnagPro may process the selected location, mapping-provider identifiers and geographic coordinates for inspection access and navigation purposes.

Access to exact property location information by Inspectors is controlled by SnagPro and is limited to what is required to attend and perform the assigned inspection.

Inspection information

• rooms and areas
• observations
• defect information
• inspection photographs
• other inspection data required to provide the service

Payment information

SnagPro may process payment status, transaction references and bank-transfer proof.

Card or digital-wallet information may be processed directly by payment providers. SnagPro does not need to store complete card credentials.

Communications

• emails
• support requests
• complaints
• service communications

Technical information

Including reasonable browser, device, security and system information needed to operate and protect the service.

Acceptance records

• contractual document versions
• acceptance date and time
• account
• booking reference

SnagPro may use personal information to:

• create and manage accounts
• process bookings
• prepare quotations
• schedule inspections
• locate and navigate to inspection properties
• perform inspections
• prepare and deliver reports
• process payments
• issue invoices
• communicate service updates
• provide support
• investigate complaints or disputes
• maintain quality and business records
• protect the platform and its security
• comply with legal, regulatory, accounting and tax obligations
• establish, exercise or defend legal claims where necessary

Inspection photographs and media may be used for:

• service delivery
• reporting
• internal quality review
• complaint or dispute handling

SnagPro will not use identifiable customer property photographs or videos publicly for advertising or marketing without separate permission.

Where reasonably practicable, unnecessary personal information appearing in inspection media will be minimized or obscured.

Where map-assisted property location is used, location and address data may be processed through the selected mapping provider to provide:

• search results
• map display
• geocoding
• location selection
• navigation

Third-party mapping services may also be subject to their own privacy terms.

Online payments may be processed through third-party payment providers, which may process payment information under their own privacy and security terms.

Where manual bank transfer is used, SnagPro may receive and retain payment proof as reasonably required to verify payment and maintain business and accounting records.

Where reasonably necessary, SnagPro may share information with:

• SnagPro employees
• authorized Inspectors
• approved service providers and subcontractors
• hosting, software, communications and email providers
• mapping providers
• payment processors and financial institutions
• professional advisers
• government, regulatory, judicial or law-enforcement authorities where required
• parties involved in legitimate corporate transactions, subject to appropriate safeguards

SnagPro does not sell customer personal information.

Some technology and service providers may process or host information outside the UAE.

Where personal information is transferred internationally, SnagPro will seek to use arrangements and safeguards appropriate to applicable UAE data-protection requirements.

SnagPro retains personal information only as long as reasonably necessary for:

• service provision
• customer support
• quality assurance
• accounting and tax requirements
• complaint handling
• legal claims

Different categories of information may have different retention periods.

Information no longer required will be deleted, anonymized or otherwise handled in accordance with applicable requirements and SnagPro retention procedures.

SnagPro uses reasonable administrative, organizational and technical measures intended to protect information from:

• unauthorized access
• loss
• misuse
• disclosure
• alteration

No online system can guarantee absolute security.

Subject to applicable law, customers may have rights including:

• access
• correction
• deletion
• objection
• restriction
• withdrawal of consent where processing depends on consent

Some information may need to be retained where legally required or reasonably necessary for legitimate legal or business purposes.

Requests may be sent to info@snagprouae.com.

Marketing consent is not bundled with service acceptance. Where optional direct-marketing consent is required, SnagPro will request it separately.

SnagPro booking services are intended for persons aged 18 or older.

Third-party websites and services are governed by their own privacy policies.

SnagPro may update this Policy when services, technology or legal requirements change.

The version of this Policy in effect is the one published on this page.

Where legally required, appropriate steps will be taken for material changes.

Brand

SnagPro UAE

Legal Entity

Snagpro Property Observer LLC

Location

Dubai, United Arab Emirates

Email

info@snagprouae.com