Inspection Services Terms

These Inspection Services Terms apply to property inspection services provided by Snagpro Property Observer LLC, operating under the SnagPro UAE brand ("SnagPro", "we", "us" or "our"), based in Dubai, United Arab Emirates.

These Terms apply together with:

• the accepted quotation
• booking information
• the Cancellation & Refund Policy
• the Privacy Policy

The person making the booking must be at least 18 years old and must be:

• the property owner
• purchaser
• authorized tenant
• authorized representative
• or another person authorized to arrange access and inspection of the property

By submitting a booking, the customer confirms that they have authority to:

• request the inspection
• provide access
• permit inspection photography within the property

Submitting a booking request does not by itself confirm an inspection appointment.

SnagPro reviews the submitted information and may request additional information before issuing a quotation.

The quotation will identify, where applicable:

• property
• selected service
• inspection scope
• fee
• applicable charges

Unless otherwise stated, quotations remain valid for seven calendar days.

An inspection appointment is confirmed only in accordance with the payment and scheduling requirements stated in the accepted quotation.

Unless specifically agreed otherwise in writing, a SnagPro inspection is:

• visual
• non-destructive
• limited to reasonably accessible areas
• based on conditions visible at the time of inspection

The inspection does not normally involve:

• removal of finishes
• opening concealed spaces
• dismantling equipment
• destructive testing

The inspection is not:

• an architectural design review
• an engineering design review
• a structural certification
• a statutory compliance certificate
• an authority approval or certification
• a property valuation
• a guarantee that every defect will be identified

Specialist testing or investigation may be recommended where a matter cannot reasonably be assessed through the agreed visual inspection.

Depending on the booked service, the property, accessibility, utilities and site conditions, SnagPro may perform visual workmanship checks and may use suitable inspection tools or functional checks such as:

• levels
• moisture measurement
• electrical socket testing
• water-flow or drainage checks
• air-conditioning temperature checks
• operation checks for accessible doors and windows
• sanitary fixture checks
• installed equipment checks

Any test or check remains subject to:

• safe access
• available utilities
• available equipment
• suitable site conditions

A check that cannot be performed because these conditions are unavailable does not constitute failure to provide the service.

The customer is responsible for:

• providing accurate booking, property and contact information
• obtaining required owner, developer, building-management or community approvals
• ensuring the Inspector is permitted to enter the property
• arranging keys and access cards
• arranging parking or access instructions where necessary
• ensuring electricity is available where testing requires it
• ensuring water is available where testing requires it
• ensuring air-conditioning and relevant installed equipment are operational where testing is required
• informing SnagPro of known hazards or restricted areas
• ensuring the property is reasonably safe and accessible
• providing relevant drawings, inventories or developer documents where reasonably required

The customer should ensure access is available at the confirmed appointment time.

Where access is delayed, the Inspector will normally wait for up to 30 minutes.

Depending on circumstances, SnagPro may thereafter:

• proceed where operationally possible
• shorten the available inspection period
• reschedule subject to applicable charges
• treat the appointment as failed access

Inaccessible areas, unavailable utilities or unsafe conditions may be excluded and recorded as inspection limitations.

The inspection report may include:

• property and booking information
• executive summary
• defects grouped by room or area
• photographs
• observations
• severity ratings
• location information where relevant to defects
• recommendations where applicable
• inspection limitations

Target report delivery:

• Standard apartment inspections: normally within 24 hours.
• Larger townhouses, villas or more complex inspections: may require up to 48 hours.

These periods are service targets and not guaranteed contractual deadlines unless specifically agreed in writing.

Unless the quotation states otherwise, the full quoted amount is payable following quotation acceptance and before the inspection is confirmed.

Payment may be made through payment methods made available by SnagPro.

Applicable VAT, where legally required, will be clearly identified.

Cancellation and rescheduling are governed by the separate Cancellation & Refund Policy, which forms part of these Terms.

A Post-Rectification Inspection is a separate service unless expressly included in the original quotation.

It normally reviews defects recorded in the relevant original SnagPro report.

Concealed or inaccessible rectification works cannot be verified.

Newly visible defects may be recorded where appropriate. Their later observation does not establish that they existed or were visible during the original inspection.

Where practical, a Post-Rectification Inspection should be arranged within 90 days of the original inspection or report.

The report is prepared for:

• the named customer
• the identified property

The customer may share it with:

• developer
• contractor
• owner
• relevant property representative

for legitimate property or rectification purposes.

No bank, purchaser, insurer, investor or other third party may rely on the report as though it were prepared for them without SnagPro's written approval.

The report must not be altered or selectively reproduced in a misleading manner.

SnagPro retains ownership of:

• report format
• methodology
• templates
• branding
• related intellectual property

The customer receives the right to use the completed report for the relevant property.

SnagPro may take photographs or other property media where reasonably required to:

• perform the inspection
• document findings
• prepare the report
• maintain quality records
• investigate service queries or complaints

Customer property photographs and videos will not be used publicly for marketing or advertising without separate permission.

The customer confirms they have authority to permit photography at the property.

Personal information appearing in photographs will be minimized or obscured where reasonably practicable.

SnagPro may provide services through:

• employees
• approved independent Inspectors
• specialist subcontractors
• more than one Inspector where appropriate

Such persons must operate subject to applicable SnagPro quality and confidentiality requirements.

SnagPro does not guarantee:

• every defect will be identified
• a property is defect-free
• developer or contractor rectification
• statutory or authority compliance
• structural safety or adequacy unless separately commissioned through an appropriate specialist
• rectification costs unless separately agreed
• detection of concealed or inaccessible defects

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable UAE law.

To the extent permitted by applicable law, SnagPro will not be liable for:

• indirect or consequential loss
• loss of profit
• loss of rent
• loss of opportunity
• loss of anticipated savings
• changes in property value
• handover delays
• conditions developing after inspection
• concealed or inaccessible defects
• reliance by unauthorized third parties

Nothing in these Terms removes rights or remedies that cannot legally be excluded.

Customers should notify SnagPro of report-related errors or service complaints as soon as reasonably possible, and preferably within seven calendar days after receiving the report.

SnagPro must be given a reasonable opportunity to:

• investigate
• review evidence
• correct clerical or reporting errors where appropriate

Urgent safety concerns may be reported immediately.

The seven-day notification request does not remove mandatory consumer rights.

These Terms may be accepted electronically.

SnagPro may record:

• accepted document version
• acceptance date and time
• customer account
• booking reference

as evidence of acceptance.

These Terms are governed by applicable laws of the United Arab Emirates.

The parties should first attempt to resolve complaints through:

• SnagPro's internal complaint process
• good-faith discussions

The customer retains applicable UAE consumer-protection complaint rights.

Subject to mandatory consumer jurisdiction, disputes will be subject to the courts of Dubai.

Brand

SnagPro UAE

Legal Entity

Snagpro Property Observer LLC

Location

Dubai, United Arab Emirates

Email

info@snagprouae.com