Cancellation & Refund Policy

Each inspection reserves professional time and resources specifically for your appointment. To keep scheduling fair for all customers, the following cancellation and rescheduling terms apply.

At least 24 hours before the inspection

Cancellations made at least 24 hours before the confirmed inspection may be rescheduled once at no additional charge or cancelled for a refund in accordance with the Refund Processing section below.

Less than 24 hours before the inspection

Cancellations made less than 24 hours before the confirmed inspection are subject to a 50% cancellation charge. Where payment has already been made, 50% of the inspection fee will be eligible for refund.

If the customer or their authorized representative does not attend, does not provide the required access, or the Inspector cannot enter the property at the confirmed inspection time, the Inspector will normally wait for up to 30 minutes.

If access is still unavailable after the applicable waiting period, the appointment may be treated as a no-show / failed-access appointment and the full inspection fee may be forfeited.

One customer-requested rescheduling made at least 24 hours before the confirmed inspection may normally be made without charge.

Additional customer-requested rescheduling may be subject to a reasonable administration charge notified before confirmation.

Where access is cancelled by:

• developer
• building management
• community management
• similar third party

SnagPro may permit one free rescheduling where reasonable evidence is provided.

If SnagPro must cancel an inspection and cannot reasonably perform it as scheduled, the customer may choose between:

• available replacement appointment
• refund of the amount paid for the cancelled service

Refund before service

If a booking is cancelled at least 24 hours before the confirmed inspection and payment has already been made, the eligible inspection fee will be refunded through the original payment method where reasonably possible.

Any payment-processing charge that is genuinely non-refundable may be deducted where permitted by law.

Refund after service

Once the inspection has been completed and the report has been delivered, the service fee is normally non-refundable.

This does not affect any refund, re-performance, compensation or other right that the customer may have under applicable UAE law where the service has not been properly performed.

Processing time

Bank and payment-provider processing times are outside SnagPro's direct control.

Consumer rights

Nothing in this Policy limits any mandatory consumer right available under applicable UAE law.

Brand

SnagPro UAE

Legal Entity

Snagpro Property Observer LLC

Location

Dubai, United Arab Emirates

Email

info@snagprouae.com